We follow strict protocols to connect to your EMR and phones via secure VPns and map our agents to your exact processes.

During onboarding we run end-to-end tests and provide documentation so integration is seamless and non-disruptive.

All access is restricted by role, encrypted, and monitored with audit logs and continuous compliance checks.

Agents work on secure machines with screen monitoring and VPN access to protect PHI at every step.

Our in-house recruitment & training team selects experienced candidates to your practice niche, then delivers custom, practice-specific training to match your workflows.

Ongoing QA and your dedicated Team Lead ensure agents stay aligned with your standards.

We offer flexible coverage including 24/7 support and bilingual options (English/Spanish/Russian and additional languages upon request) to match your patient mix. Shift scheduling is customizable so you get exact coverage and language support your practice needs.

We maintain trained backups and a bench of qualified RAs ready to step in immediately, eliminating service gaps from absences or turnover. Your workflow stays uninterrupted while we recruit and train any permenent replacements.

You receive a Real-Time KPI Dashboard with active snapshot of operations and metrics like hold times, call volume, queues, escalations, recordings, and more; giving you control to make data driven decisions.
We also provide customizable weekly and monthly summary reports and schedule regular review meetings.

Non-clinical issues are handled by our RAs with defined escalation paths to your clinical staff; for clinical or urgent cases we follow your triage protocol and escalate immediately. We document every escalation and provide recordings so followup is efficient and auditable.

Onboarding includes workflow mapping, two weeks of RA training followed by two weeks of live trial, with full KPI dashboard access from day one.

Most practices see call-answer and scheduling improvements within 1-2 weeks and measurable revenue/case improvements within 4-6 weeks.

Pricing is simple and transparent - a predictable monthly fee (per seat) that covers recruitment, training, management, and support; setup fees or refundable deposit may apply depending on the configuration. We don't have hidden charges; all inclusions and any one-time costs are detailed up front in the proposal.

We speed up billing and boost collections by preventing problems before they start.

Our RAs perform proactive eligibility checks and pre-authorizations, submit clear claims (reducing denials), and handle billing follow-ups and appeals.

We offer a risk-free 30-day trial and operate month-to-month with no long-term lock-ins; if you're not completely satisfied we provide easy cancellation and refund terms. Service Level Agreement (SLA) includes response times, uptime, and hold-time guarantees; so you know exactly what to expect.